These Terms of Service govern your use of enterprises.solutions and any DevOps services provided by us. By engaging our services, you agree to these terms. These terms are governed by Belgian law.
We provide DevOps-as-a-Service as described in your signed proposal or service agreement. The specific scope, hours, and deliverables are defined per engagement.
Services commence within 48 business hours of receipt of a signed agreement and first payment. We will conduct an onboarding call to establish access, priorities, and communication channels.
Any material changes to scope require written agreement from both parties. We will provide a revised proposal for significant scope changes within 5 business days of request.
Services are billed monthly in advance. Invoices are issued on the 1st of each month and are due within 14 days of issue.
All prices are in EUR and exclusive of VAT. Belgian VAT (BTW/TVA) applies at the applicable rate unless you provide a valid EU VAT number for reverse charge.
Late payments incur statutory interest under the Belgian Law of 2 August 2002 on combating late payment. We reserve the right to suspend services after 30 days of non-payment with 7 days written notice.
If you are not satisfied with our services within the first 30 days, we will provide a full refund upon written request. This guarantee applies once per client and to the first month only.
You may cancel services with 30 days written notice to hello@enterprises.solutions. No penalty applies. You will not be billed for the period after your notice period expires.
We may terminate services with 30 days notice for any reason, or immediately if:
Upon termination, we will provide a comprehensive handover document within 10 business days including infrastructure documentation, access credentials transfer, and runbooks.
You grant us the minimum necessary access to your infrastructure to perform the agreed services. We operate on a least-privilege basis at all times.
We use secure credential management (password managers, secrets vaults) for all access. We never store credentials in plaintext. All access is logged and auditable.
You are responsible for:
We process personal data as a data processor on your behalf. A Data Processing Agreement (DPA) compliant with GDPR Article 28 is signed before services commence. Our full data practices are described in our Privacy Policy.
All infrastructure we manage is deployed in EU regions. We never transfer your data outside the EU without your explicit consent and appropriate safeguards.
We treat all information about your business, infrastructure, and technical systems as strictly confidential. This obligation survives termination of our agreement for a period of 3 years.
We will not disclose your confidential information to third parties except as required by law or with your written consent.
Any code, scripts, configurations, or documentation we create specifically for you as part of our services become your property upon full payment. We retain the right to use general methodologies, frameworks, and know-how developed during the engagement.
Our total liability for any claim arising from our services is limited to the total fees paid in the 3 months preceding the event giving rise to the claim.
We are not liable for indirect, consequential, or incidental damages including loss of revenue, loss of data, or business interruption, except in cases of gross negligence or wilful misconduct.
We are not liable for failures caused by events beyond our reasonable control including natural disasters, government actions, third-party service outages (AWS, Azure, GCP), or internet infrastructure failures.
Uptime SLAs and incident response times are specified in your service agreement. The Scale plan includes a 99.9% uptime SLA with financial penalties as specified in the individual agreement.
These Terms are governed by Belgian law. Any dispute shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the competent courts of Belgium.
We may update these Terms with 30 days notice for material changes. Continued use of our services after that period constitutes acceptance. We will notify active clients by email of any material changes.
For any questions including legal enquiries:
📧 hello@enterprises.solutions
🌐 enterprises.solutions